Shipping Policy

At Auraeleg™, we believe shopping for your pets should feel simple, reliable, and stress-free from the moment you place an order to the day it arrives at your door.

This Shipping Policy explains how orders are prepared, shipped, and delivered for our customers worldwide.

Our Fulfillment Approach

Auraeleg™ works with carefully selected manufacturing and fulfillment partners to deliver modern pet products directly to customers in different regions around the world.

By using a direct fulfillment model, we are able to:

🐾 Offer unique and thoughtfully designed pet essentials
📦 Reduce unnecessary storage and excess inventory
🌎 Support a more efficient and streamlined delivery process
💖 Keep products accessible for modern pet families

We truly appreciate your patience and support while your order makes its journey to you.

1. Order Processing Time & Shipping Cost

Every Auraeleg™ order goes through processing, inspection, and packaging before shipment.

📦 Processing Time

• Standard processing time: 2–5 business days

• During holidays, promotional events, or peak seasons, processing may require additional time.

🚚 Shipping Fee

• Flat Rate Shipping: $5.99 USD

• Shipping pricing applies regardless of destination unless otherwise stated during checkout.

2. Estimated Delivery Time

Delivery timelines may vary depending on destination, local carriers, customs processing, and seasonal shipping volume.

Please note that delivery estimates are not guaranteed shipping dates.

3. Order Tracking

Once your package has been shipped, you will receive a confirmation email containing your tracking information.

Please Keep In Mind:

• Tracking updates may require 1–3 business days before becoming visible

• Shipping scans can occasionally update while the package is already in transit

• Delays between tracking updates may occur during peak shipping periods

4. Customs Duties & Import Taxes

For international shipments, orders may occasionally be subject to customs fees, import taxes, or duties depending on local regulations.

Important Information:

• Customers are responsible for any customs-related charges required by their country

• Auraeleg™ is not responsible for customs delays after the package leaves our fulfillment center

• Import fees vary by region and are determined by local customs authorities

Most small pet accessories and household pet items typically clear customs without issues, though policies differ between countries.

5. Order Changes & Cancellations

We begin processing orders shortly after they are placed in order to prepare shipments efficiently.

Need to Update Your Order?

If you need to:

• Change your shipping address

• Correct order details

• Cancel your order

Please contact us within 12 hours of placing the order.

📧 Customer Support Email

service@auraeleg.com

Once an order has entered processing or shipment preparation, we may no longer be able to make changes.

6. Damaged, Missing, or Lost Packages

Customer satisfaction is extremely important to us, and we’re always happy to help if shipping issues occur.

📦 Damaged Deliveries

If your order arrives damaged:

• Please contact us within 72 hours after delivery

• Include clear photos of the packaging and product

• Our support team will review the issue and arrange assistance

🚚 Lost Shipments

If tracking confirms your package has been lost during transit:

• We will help arrange a replacement order whenever applicable

Contact Information

Auraeleg™
Pet Source 1901
1901 W 8th St Ste B
Los Angeles, CA 90057
United States

📧 service@auraeleg.com
📞 +1 (772) 214-6715

Thank you for choosing Auraeleg™.
We’re grateful to be part of your pet’s everyday adventures.