FAQ

Frequently Asked Questions (FAQ)

1. What products does Auraeleg™ offer?

Auraeleg™ specializes in modern pet lifestyle products designed for everyday comfort, activity, and convenience. Our collection includes interactive toys, pet travel accessories, indoor activity products, cozy pet essentials, and more.

2. Where do you ship from?

Our products are fulfilled through trusted global fulfillment partners and shipping centers to help provide efficient delivery and a wider product selection for pet families worldwide.

3. How long does shipping take?

Estimated shipping times vary by location:

  • United States: 10–15 Business Days

  • Canada / UK / Australia: 11–16 Business Days

  • International Orders: 15–20 Business Days

Please note that shipping times are estimates and may vary during busy seasons.

4. How can I track my order?

Once your order ships, you will receive a shipping confirmation email containing your tracking number and tracking link.

Tracking updates may require 1–3 business days to appear after shipment processing.

5. What payment methods do you accept?

Auraeleg™ accepts secure payments through:

  • PayPal

  • Major Credit Cards

  • Debit Cards

All payments are processed using encrypted secure checkout systems.

6. Can I pay without a PayPal account?

Yes. If PayPal is available during checkout, you may choose “Pay with Debit or Credit Card” without creating or logging into a PayPal account.

7. Can I cancel or change my order?

If you need to modify or cancel your order, please contact us within 12 hours of placing the order.

Once processing begins, changes may no longer be possible.

8. What should I do if my package arrives damaged?

If your order arrives damaged or incorrect, please contact us within 72 hours after delivery and include photos of the product and packaging so our support team can assist you quickly.

9. Do you offer returns?

Yes. Auraeleg™ offers a 30-day return policy for eligible unused items in original condition and packaging.

Please contact our support team before returning any product.

10. Are your products suitable for both cats and dogs?

Many Auraeleg™ products are designed for both cats and dogs, while some items may be intended for specific pet sizes or activity types. Product descriptions will include compatibility details whenever applicable.

11. Do you offer international shipping?

Yes. Auraeleg™ ships to many countries worldwide. Shipping availability may vary depending on local delivery regions and carrier access.

12. Will I need to pay customs fees or import taxes?

International orders may occasionally be subject to customs duties or import taxes depending on your country's regulations. These charges are the responsibility of the customer when applicable.

13. How do I contact customer support?

You can reach our support team anytime using the information below:

📧 service@auraeleg.com
📞 +1 (772) 214-6715

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)

14. Are Auraeleg™ products designed for indoor use?

Many of our products are perfect for indoor pet lifestyles, apartment living, and home enrichment activities. Some products are also suitable for outdoor adventures and travel.

15. How can I stay updated on new products and promotions?

You can subscribe to our email updates to receive information about:

  • New product launches

  • Seasonal promotions

  • Special offers

  • Pet lifestyle inspiration

You may unsubscribe from marketing emails at any time.